H1 offers a wide range of services in the sphere of retention where the focus is on retaining customers, winning back former customers and increasing customer loyalty on behalf of our clients. We can take care of your entire incoming and outgoing communication via manual and intelligent automated services available round the clock via a number of different channels such as the telephone, email, text messaging, online chat, voicemail and the Web. We can tailor our services to suit the specific requirements of both large and small companies operating in a variety of industries. Our aim is to increase the value of each individual customer contact through our unique retention process, which works proactively in three stages to secure customer loyalty and reduce loss of customers.

Examples of services offered:

• On–Boarding
• Winback
• Soft reminder
• Renewals
• Payment reminder service
• Debt collection
• Interactive services
• Web
• Push on demand
• Analysis

Contact us for more information